Frequently Asked Questions
Everything you need to know about CHAMULA artisanal fashion and services.
Where are CHAMULA products manufactured?
Our products are meticulously handcrafted by skilled artisans in Mexico, preserving traditional techniques and authentic heritage in every piece.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-14 business days depending on the destination.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that due to the handmade nature of our goods, slight variations are expected and celebrated.
How should I care for my handmade leather goods?
We recommend using a high-quality leather conditioner and avoiding prolonged exposure to direct sunlight or moisture to maintain the natural integrity of the vegetable-tanned leathers.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.