Returns & Exchanges
At CHAMULA, we take pride in our handcrafted quality and want you to be fully satisfied with your purchase. If your item isn't a perfect fit, we accept returns and exchanges on unworn merchandise within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all authentic CHAMULA tags and labels remain attached to the product.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing